Frequently asked questions

You can find the “Add new StoryPhones” option in the device section within the StoryPhones App. Once you click it, there will be a step-by-step process to guide you through the set up.

With the StoryPhones App, you can record your own story and create your own collection. It is also a parental-controlled device for you to manage your kids headphones with SafeAudio volume. You can also purchase your favorite StoryShields and StoryPhones within the App.

Our app walks you through a step-by-step process of recording your own audio. Once you enter our app, there will be a record button at the middle of the interface. That is where your journey begins.

Yes. You can see the status of your headphones like battery, volume level, SafeAudio etc.

We now have English, French, Spanish, German and Italian.

Please uninstall the app and re-install the app on your phone. Make sure the app is updated to the latest version. If the problem persists, please check the list of compatible devices and operating systems in our FAQs

iPhones with iOS Requires iOS 12.0 or later. Android with OS Requires 7.0 and up.

Open your App Store or Google Play store and look for the StoryPhones app. Check if any updates are available. Update the app to the latest version.

Open your App Store or Google Play store and look for the StoryPhones app. In the description, you will see the latest StoryPhones app version available. If your downloaded app is the same version, well done. If your downloaded app is of a different version, please update the app for secure and higher performance.

Unfortunately once the StoryShield is lost the stories cannot be played any longer. Treasure and collect all your StoryShields in a safe place so you can listen to them anytime anywhere for generations to come. Your application is not working well. If your application is not performing. please check if the app is the latest version available. If problems continue, please check the app compatibility list, uninstall the app, and install it once more.

Please review the FAQ on "StoryPhones.com" or send an email to "support@StoryPhones.com" stating the issue in the subject, describing your experience, and providing your details (full name, full address, and telephone number). Our support team will reach out with a solution soon.